Returns policy

If the return is made at the customer’s request, the customer is responsible for the return postage. The exact cost depends on the chosen courier service. However, if the return is due to our fault (e.g. damaged or faulty goods), the customer will not be charged for postage.

Processing time for refunds

Once your return request has been approved and processed, it usually takes 1–3 working days for the refund to appear in your account. In some cases, depending on your bank or payment provider, it may take up to 7 working days for the amount to appear in your account.

Refund method

Refunds are always processed via the payment method used at the time of purchase (e.g. credit card/debit card, Klarna, PayPal, Swish, etc.). Cash payments or refunds via other payment methods are not permitted. If you used an instalment payment service (e.g. Klarna), the refund will be processed in accordance with the respective provider’s guidelines.

Further information

Once the refund has been processed, you will receive a confirmation email. If you do not receive the refund within 7 working days, please contact your bank or payment provider first. If the issue persists, please contact our customer service team (service@vosooghi.com) so that we can assist you further.

Return address

Floor, Building A, Heyu Industrial Park, Zhan Cheng Community